ADVERTISEMENT

I signed up to Tutora to find a Maths Tutora for my son. When you sign up you have to put in your credit card details and they debit your card after each lesson. I was contacted by a prospective tutor, who kept rescheduling to the point that after a month, we had never even met him! As we had rescheduled the first two, I let two payments go off (£60) as I believed, ignorantly that the tutor would make up the time. When it became apparent that this was not going to happen, I cancelled the tutor and payments, but Tutora would not refund me. I am still waiting, a week later and 3 messages for the founder, Scott, to call me back. I have disputed the payments with my bank but as it is set up as a recurring payment, it's complicated. I sent several emails to Tutora asking them to do the right thing. At the end of the day, I paid in good faith and received nothing but abuse (from the tutor) in return. Yet, they have ignored me. Really, all I need is a reliable Maths tutor for my son and through all of this, have ended up wasting valuable time! I would really hate for this to happen to another unsuspecting parent. Take my word for it and stay away from Tutora!

"MeasuredUp solved my problem with my internet company. They would not return my call but after I posted a review a customer service rep emailed me." Joe S.