Tutora Support Ticket

Maths tutor Alex

Created By: Jacqui1512's Picture Jacqui1512 Last Reply: Jacqui1512's Picture Jacqui1512
Priority Level: [Low] Status: [Open]
Created: 5 months ago Last Updated: 5 months ago
Department: N/A Replies: 0

I signed up to Tutora to find a Maths Tutora for my son. When you sign up you have to put in your credit card details and they debit your card after each lesson. I was contacted by a prospective tutor, who kept rescheduling to the point that after a month, we had never even met him! As we had rescheduled the first two, I let two payments go off (£60) as I believed, ignorantly that the tutor would make up the time. When it became apparent that this was not going to happen, I cancelled the tutor and payments, but Tutora would not refund me. I am still waiting, a week later and 3 messages for the founder, Scott, to call me back. I have disputed the payments with my bank but as it is set up as a recurring payment, it's complicated. I sent several emails to Tutora asking them to do the right thing. At the end of the day, I paid in good faith and received nothing but abuse (from the tutor) in return. Yet, they have ignored me. Really, all I need is a reliable Maths Tutora for my son and through all of this, have ended up wasting valuable time! I would really hate for this to happen to another unsuspecting parent. Take my word for it and stay away from Tutora!


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Tutora Reviews and Complaints More Tutora reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Tutora reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team